Refund policy
Cancellation
Orders once confirmed may not be cancelled after dispatch.
No General Returns
Due to hygiene and food-contact considerations, products are not eligible for general returns.
Opened or used products are not returnable.
Replacement for Transit Damage Only
Replacement may be provided only where:
- The product is damaged during transit
- Damage is reported within 24 hours of delivery
- Customer provides a continuous full unboxing video from sealed package opening onward
Unboxing video is mandatory.
Claims without unboxing video proof may be rejected.
Remedy
Approved claims qualify for:
✅ Replacement only
Refunds are not offered.
Claims Not Accepted For:
- Change of mind
- Post-delivery mishandling
- Delayed reporting beyond 24 hours
- Claims without required video evidence
Claim Procedure
Email:
info.mayalokamedia@gmail.com
Include:
- Order number
- Full unboxing video
- Photos of damage
- Brief issue description