Privacy policy

Effective Date: April 28, 2026

Maya Eco (“Store”, “we”, “us”, “our”), operated by Maya Loka Media, respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and protect information when you access our website, purchase products, communicate with us, or use our services.

By using this website or placing an order, you consent to the practices described in this Policy.

1. Information We Collect

We may collect the following categories of personal information:

a) Information Provided by You

  • Name
  • Mobile number
  • Email address
  • Billing and shipping address
  • Order details
  • Customer support communications
  • Feedback, testimonials and reviews

b) Automatically Collected Information

We may collect:

  • IP address
  • Device/browser information
  • Cookies and analytics information
  • Usage and browsing behavior

c) Payment Information

Payments may be processed through third-party payment gateways including Razorpay and other authorized providers. We do not store complete card or banking credentials.

2. Purpose of Collection

Information may be used to:

  • Process and fulfill orders
  • Arrange shipping and delivery
  • Issue invoices
  • Provide support and service communications
  • Prevent fraud or unauthorized transactions
  • Improve products and website performance
  • Send abandoned cart reminders, offers and promotional communications where consent is given
  • Comply with legal and regulatory obligations

3. WhatsApp and Communication Consent

Where you interact with us through WhatsApp Business or related channels:

  • Conversations may be used for support and quality improvement.
  • By initiating a purchase inquiry, you consent to receive transactional messages including order confirmations, shipping alerts and support communications.
  • Where permitted by law, you may receive promotional or cart reminder messages and may opt out at any time.

4. Cookies and Marketing Tools

We may use cookies, analytics tools, remarketing tools and similar technologies for functionality, analytics and marketing.

5. Disclosure of Information

We may share necessary information only with:

  • Technology providers including Shopify
  • Payment processors
  • Shipping and logistics partners
  • Service providers assisting order fulfillment
  • Authorities where required under law

We do not sell personal information.

6. Data Retention

Personal information may be retained as required for:

  • Order fulfillment
  • Tax and accounting compliance
  • Legal obligations
  • Fraud prevention and dispute resolution

7. Customer Rights

Subject to applicable law, you may request:

  • Access
  • Correction
  • Deletion where legally permissible
  • Withdrawal from marketing communications

Contact:
info.mayalokamedia@gmail.com

8. Jurisdiction

This Policy shall be governed by the laws of India.