Legal notice

Effective Date: April 28, 2026

This website (“Website” / “Store”) is owned and operated by Maya Loka Media, a sole proprietorship carrying on business under the brand Maya Eco (“Seller”, “we”, “us”, “our”).

By accessing, browsing or purchasing through this Website, you acknowledge and agree to the following legal notice, terms, disclaimers and policies.

1. Seller Information

Brand Name: Maya Eco
Legal Entity: Maya Loka Media (Proprietorship)
Location: Srinagar, Mysuru, Karnataka, India
Customer Support Email: info.mayalokamedia@gmail.com

2. Compliance Notice

This Store operates subject to applicable Indian laws, including relevant provisions of:

  • Consumer Protection Act, 2019
  • Consumer Protection (E-Commerce) Rules, 2020 (as applicable)
  • Information Technology laws applicable in India
  • Tax and invoicing regulations as applicable

Nothing in this Legal Notice shall restrict any non-waivable statutory consumer rights available under law.

3. Product Information and Accuracy

We endeavor to provide accurate information regarding:

  • Product descriptions
  • Pricing
  • Features
  • Availability
  • Product images

However:

  • Minor variations in finish, packaging or appearance may occur.
  • Images may be illustrative and may vary slightly from delivered products.

We reserve the right to correct errors, omissions or inaccuracies without prior notice.

4. Order Acceptance

Submission of an order constitutes an offer to purchase and does not guarantee acceptance.

Orders may be refused, limited or cancelled due to:

  • Stock unavailability
  • Errors in pricing or listing
  • Suspected fraud
  • Incomplete or inaccurate customer information
  • Misuse or abuse of platform services

5. Pricing and Payments

All prices are listed in INR unless stated otherwise.

Orders are currently accepted on a prepaid basis only.

Payment processing may be facilitated through authorized third-party providers including Razorpay and similar services.

Order dispatch begins only after successful payment authorization.

6. Shipping and Delivery Disclaimer

Delivery timelines displayed or communicated are estimates only.

Actual delivery may vary based on:

  • Serviceable location
  • Courier network conditions
  • Weather events
  • Public holidays
  • Force majeure events
  • Operational disruptions beyond our control

Delays attributable to third-party logistics providers shall not create additional seller liability.

7. Replacement Claims for Transit Damage

Products may qualify for replacement only in the event of transit damage, subject to strict compliance with the following:

Customer must:

  • Report damage within 24 hours of delivery
  • Provide a continuous full unboxing video beginning from sealed package opening
  • Provide supporting photographs if requested

Mandatory Evidence Requirement

Failure to provide required unboxing video evidence may result in rejection of claim.

Approved claims qualify for:
✅ Replacement only

Refunds are not offered except where mandated by applicable law.

8. Hygiene and Food-Contact Notice

Due to hygiene-sensitive nature of food-contact products:

Opened, used or handled products are not eligible for return or replacement except valid transit damage claims meeting policy conditions.

9. Website Use Disclaimer

Use of this Website shall be lawful and in good faith.

Users shall not:

  • Misuse the Website
  • Attempt unauthorized access
  • Use false identity or fraudulent payment methods
  • Interfere with platform security or operations

We reserve the right to restrict access for violations.

10. WhatsApp and Electronic Communication Notice

By interacting with us through WhatsApp Business, website forms or related channels, you consent to receive:

  • Transactional messages
  • Support communications
  • Shipping notifications
  • Cart reminders
  • Promotional messages where permitted

You may opt out of promotional communications at any time.

11. Intellectual Property Notice

All intellectual property on this Website including:

  • Brand assets
  • Product images
  • Content
  • Graphics
  • Videos
  • Logos
  • Designs

belong exclusively to Maya Eco / Maya Loka Media unless otherwise stated.

Unauthorized use is prohibited.

12. NO UNAUTHORIZED RESALE / BRAND MISUSE

Products purchased from this Website are intended for end consumers.

No person may:

  • Repackage products under our brand
  • Resell using Maya Eco branding
  • Use our trademarks, goodwill, product photos or content for unauthorized commercial purposes
  • Represent themselves as authorized distributors without written consent

Unauthorized resale or brand misuse may invite legal action.

13. Third Party Services

This Store may rely on third-party providers including:

  • Shopify
  • Payment processors
  • Shipping providers
  • Marketing/technology providers

We are not responsible for independent acts or omissions of such third parties.

14. Limitation of Liability

To the fullest extent permissible under law:

Our liability, if any, shall be limited to the purchase price paid for the product in question.

We shall not be liable for indirect, incidental or consequential damages except where liability cannot be excluded under law.

15. Grievance / Customer Complaints

For complaints or concerns, contact:

Email: info.mayalokamedia@gmail.com

We aim to address genuine complaints in reasonable time.

16. Governing Law and Jurisdiction

This Website and related transactions shall be governed by laws of India.

Disputes shall be subject to the exclusive jurisdiction of the courts at Mysuru, Karnataka.

17. Incorporated Policies

This Legal Notice shall be read with:

  • Privacy Policy
  • Terms of Service
  • Shipping Policy
  • Cancellation, Return & Replacement Policy

These form integral parts of contractual terms with customers.

18. Right to Amend

We reserve the right to revise this Legal Notice or related policies at any time.

Updated versions posted on the Website shall apply prospectively.

For legal or compliance matters:
info.mayalokamedia@gmail.com