Frequently asked questions
Do you provide Cash on Delivery (COD)?
No sorry! Cash on delivery is not available.
Is the lunch box leakproof?
Yes, the lunch box is designed with a secure lid to help prevent leaks and spills during daily use.
When will I get my order?
Delivery usually takes 3–7 business days, depending on your location.
How much does shipping cost?
It's FREE. Shipping charges are not there.
When will my order be shipped?
Usually, orders are processed and shipped within 24–48 hours
How can I track my order?
Once your order is shipped, a tracking link or tracking ID will be shared with you on SMS.
What if I receive a damaged product?
It's mandatory to shoot a video of the product unboxing. Please contact customer support with videos immediately after delivery.
How do I contact customer support for shipping issues?
You can contact our support team through WhatsApp or email support.
WhatsApp: +91 9380053551
email: sid@mayalokamedia.com
Can I cancel my order after shipping?
Once the order is shipped, cancellation may not be possible.
What is the return policy?
After unboxing-video inspection, only products damaged in transit are eligible for replacement. Returns and refunds will not be accepted under any circumstances.