Frequently asked questions
Do you provide Cash on Delivery (COD)?
No sorry! Cash on delivery is not available.
What is this silicone seal used for?
This replacement silicone seal fits inside the lid groove of Maya Eco stainless steel lunch boxes and helps maintain a secure seal.
Does this include the lunch box?
No. This product includes only the replacement silicone seal. The lunch box is sold separately.
How do I choose the correct size?
Check the capacity printed on the bottom of your lunch box and select the matching seal:
- 800ml Lunch Box → 800ml Seal
- 1200ml Lunch Box → 1200ml Seal
Is the silicone food-safe?
Yes. The seal is made from premium food-grade silicone suitable for everyday food contact.
Is the seal easy to install?
Yes. Simply remove the old seal and press the new seal into the groove inside the lid.
Can I wash the silicone seal?
Yes. The seal can be washed with warm soapy water and is easy to clean after regular use.
When should I replace my seal?
You may consider replacing the seal if it becomes damaged, excessively worn, stretched, or difficult to clean.
Will this fit lunch boxes from other brands?
This seal is specifically designed for Maya Eco lunch boxes. Compatibility with other brands is not guaranteed.
How much does shipping cost?
It's FREE. Shipping charges are not there.
When will my order be shipped?
Usually, orders are processed and shipped within 24–48 hours. However, the delivery of the product might take 3-7 days, depending on the courier partner.
How can I track my order?
Once your order is shipped, a tracking link or tracking ID will be shared with you on SMS.
What if I receive a damaged product?
It's mandatory to shoot a video of the product unboxing. Please contact customer support with videos immediately after delivery.
How do I contact customer support for shipping issues?
You can contact our support team through WhatsApp or email support.
WhatsApp: +91 9380053551
email: sid@mayalokamedia.com
Can I cancel my order after shipping?
Once the order is shipped, cancellation may not be possible.
What is the return policy?
After unboxing-video inspection, only products damaged in transit are eligible for replacement. Returns and refunds will not be accepted under any circumstances.